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Headquarters: Gurgaon, India
Founders: Expedia, Inc.
Areas Served: India
Expedia.co.in is the Indian arm of the global travel website company, Expedia, Inc. It launched its Indian operations in the year 2008 and has quickly grown to be one of the leading players in the highly competitive Indian travel portal market. Expedia offers both domestic and worldwide flight tickets for Indian customers. Apart from flight tickets, the travel portal also offers bookings for hotels and holiday attractions for places all around the world. Its unique combination package allows customers to book both flight and hotel rooms at a discounted price. Expedia has recently started offering Bus booking services in direct competition to other local travel portals like redbus.in. The portal offers regular discounts to its customers for all kinds of bookings made through it. Other than the regular discounts, the portal also offers discount coupons which offer steep discounts on the services offered through the portal. These online discount coupons are made available to the customers through the leading coupon site in India including couponsindia.com.
The homepage of the travel portal shows the latest and hottest offers and discounts that are available for its services. It also displays some selected hotels and destinations under the ‘featured’ category. The services which are offered on Expedia’s portal are grouped into several categories to simplify the browsing on the website. The ‘Hotel’ category shows the hotels which can be booked from the portal. A search form placed to the left of the page allows customers to search for hotels in the place of their choice. The page shows the featured hotel deals and top hotel destinations preferred by other customers.
The ‘Flights’ category allows customers to book flights to the locations of their choice. The place also allows customers to book flights and hotels which gives them more discounts.
The ‘Expedia Holidays’ category lists the holiday packages that are available on the portal. The top holiday destinations which are preferred by other customers along with their rates are shown in the middle of the page.
The ‘Bus’ and ‘Car Hire’ categories allows customers to book bus tickets and cabs to the places they are visiting. A category called ‘Holiday Activities’ allows customers to book tickets to theme parks, resorts, safari’s, etc. at the holiday destination they are visiting.
Features, Services, and Offers
Expedia.co.in offers several kinds of services to its customers which give a global level service quality to the customers. All major payment options like credit cards and net banking are available for buying the products/services through its portal. Expedia offers a unique best price guarantee under which it promises to get the best price on both domestic and international hotel bookings. If customers can find a lower price on any other online portal for the same hotel, they will be refunded the difference price and also get a free travel coupon worth Rs. 2,500. The portal also offers Visa Assistance services for customers who are travelling abroad for a small fee. Customers get support for the services they have availed on the portal through multiple channels like Email and Telephone. Expedia offers free discount vouchers to the customers. These vouchers can be used to buy the services from the portal for a good discount.